SHIPPING FAQ

SHIPPING FAQs

Many items are made in limited batches to ensure quality, all backed by service you can count on to make your experience above and beyond. Should you have any questions about your return, please email us at hello@offinstyle.com

SHIPPING FAQs

DOMESTIC (CANADA & USA)

  • Standard shipping: 4 – 8 business days (Free for orders over $50)
  • Expedited shipping: 2 – 3 business days (Excludes processing time)

Additional transit time may apply for shipments to Alaska, Hawaii, or APO addresses.
Any applicable customs, clearance, or duty fees are the customer’s responsibility.

INTERNATIONAL

  • Tracked shipping: 5 – 15 business days

Any applicable customs, clearance, or duty fees are the customer’s responsibility.

If you need to receive an order by a specific date, please contact us before placing your order. We will verify current delivery options to accommodate your request.

We currently ship to:

  • North America: USA, Canada
  • Europe: Netherlands, Switzerland, United Kingdom, Austria, Sweden, Spain, Greece, Italy, France, Norway, Bulgaria, Denmark, Hungary, Luxembourg, Monaco, Portugal, Romania, Slovenia, Czechia, Croatia, Ireland, Finland
  • Middle East: United Arab Emirates, Qatar, Saudi Arabia, Kuwait
  • Asia: Singapore, South Korea, Taiwan, Vietnam, Malaysia, Philippines
  • Australia & New Zealand

Shipping to Military Addresses (APO/FPO/DPO)

We do offer shipping to APO, FPO, and DPO addresses. Please allow extra time for delivery to military locations.

*Avg. Estimated delivery time, in business days provided by carriers & from past orders.

North America:
Canada: 
     Standard Shipping: 5 to 8 days
     Expedited Shipping: 2 to 5 days
* Canada Post / Uni Uni / Purolator / Others

USA:
     Standard Shipping: 5 to 8 days
     Expedited Shipping: 3 to 5 days
* UPS & USPS

Shipping to Military Addresses (APO/FPO/DPO)
     Tracked Shipping:  7 to 10 days
* UPS & USPS

Europe:

United Kingdom
     Tracked shipping: 6 to 12 days
* PostNL + Royal Mail

Germany:
     Tracked Shipping: 8 to 12 days
* PostNL + Deutshe Post/DHL

Norway:
     Tracked Shipping: 10 to 14 days
* PostNL + Posten

France:
     Tracked Shipping: 12 to 15 days
* PostNL + La Poste

Switzerland:
     Tracked Shipping: 
6 to 10 days
* PostNL + Swiss Post

Other regions: 8 to 12 days

Asia:
     Tracked Shipping: 10 to 14 days

Australia & New Zealand: 
     Tracked Shipping: 6 to 15 days
* APC Worldwide + Australia Post

Any questions or clarifications, please Contact Us

 

Any customs, clearance, or duty fees are the responsibility of the customer. We are required to accurately declare all package details.
If a package is returned due to unpaid fees or being unclaimed, a $15 processing fee will apply, along with any associated shipping costs, including re-shipping fees.

These fees are non-refundable if you request a return or exchange, as they are paid to the corresponding region of entry.

Tracking numbers typically take 24 hours to update. Occasionally, a missed scan or delay may result in a period of no tracking information, but updates usually resume within 48 hours.

If you need assistance or have any concerns, please don’t hesitate to contact us.

Once your order is handed over to the carrier, we are not responsible for delays, mishaps, or missing shipments. If a package is marked as delivered but not received, please contact the carrier first for updates or to file a claim, as we are generally unable to initiate claims for delivered packages. However, we will do our best to assist you.

Possible Reasons for Discrepancies:

  • Missed Scan – Tracking updates may be delayed due to system errors or a missed scan but usually resume within 48 hours.
  • Carrier Procedures – The package may still be in transit for final delivery or held at a local post office if undelivered.

Other Considerations:

  • Incorrect Shipping Address – Please verify your shipping address at checkout. If an incorrect address was entered, please contact the carrier as soon as possible. If the package is returned to us, we’ll follow up with next steps.
  • Lost in Transit – If a package is lost before being marked as delivered, we will assist in filing a claim with the carrier.
  • Stolen Packages – If tracking shows delivery but the package is missing, check with neighbors, contact the carrier immediately, and file a claim if needed.
  • Signature Requirement – High-value orders may require a signature. If declined, the customer is responsible for retrieving the package from the carrier.

If you need assistance, feel free to reach out—we’ll do our best to help!

While we strive to ensure our inventory is accurate, errors can occasionally occur during stock updates or product inspections. If an item is out of stock, we’ll notify you right away. You may choose to select another item of equal value, receive store credit, or opt for backordering. If the item is available for backorder, we will ship it to you as soon as it’s back in stock.

Orders with multiple items may be shipped separately based on availability and warehouse locations. You will receive tracking updates for each shipment.

Pre-order items will be shipped once available. In some cases, we may wait to ship all items together to reduce multiple shipments.

If you have a specific shipping request, please contact us before placing your order.

Customers are responsible for tracking and collecting their packages, especially if they are delivered to a local post office. If a package is returned due to unpaid customs fees or if it is unclaimed, a $15 processing fee will apply.

In some cases, the carrier may choose to destroy the package if left unclaimed.

Order FAQs

All premium cases and accessories orders are beautifully presented in our signature packaging. Feel free to reach out via our concierge service for special requests.

We aim to process and dispatch orders within 1 business day. Please allow extra time during product launches, promotions, and holidays due to higher order volumes. If your order contains both preorder and in-stock items, we will ship it once all items are available.

You’ll receive an order confirmation email right after placing your order. Once shipped, you’ll receive a tracking email to monitor your package’s journey.

We process and ship orders quickly, so we cannot guarantee changes or cancellations. Once your order has been processed or handed to the carrier, it cannot be altered. Please contact us as soon as possible at hello@offinstyle.com with your 1) order number and 2) your request, and we will do our best to accommodate.

If you’ve provided an incorrect shipping address, contact us as soon as possible at hello@offinstyle.com. We’ll do our best to assist, but once your package is processed or with the carrier, changes can’t be made.

If you’ve ordered incorrectly, we encourage you to re-purchase the correct items as soon as possible while inventory is available. Waiting for the package to arrive or returning the initial order is not recommended. If a product goes out of stock, sale or promotional prices will not be honored once expired. If you return the order and the product is out of stock, a store credit will be offered.

We currently can’t ship multiple items to different addresses in one order. However, you can place separate orders for each destination. Feel free to reach out for our concierge service to assist with special requests.

Some carriers can accommodate P.O. Box deliveries, depending on the destination. Please contact us before ordering to confirm.

For security, we recommend tracking your package and using an address where someone can receive it. If you’re unavailable, the carrier may leave a notice for local pickup or re-delivery.

For international orders, multiple carriers may be involved in transporting the package before it reaches the local carrier for final delivery. Generally the same tracking number can be used and entered with your local postal service for updates when the package is close to delivery.

Should you have any questions or concerns, please reach out- we are happy to assist.

We do not process or ship orders on weekends or public holidays. Orders will be processed on the next business day.

If your order shipped in multiple packages, it’s likely due to product availability or package size. You’ll receive tracking information for each package separately. Feel free to reach out should you require any assistance.

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